We want you to love your purchase! If you’re not completely satisfied, we offer returns within 15 days of receiving your order.
How to Return:
To initiate a return, please email us at support@pleasmagic.com with your order number and reason for return. We will provide return instructions and the return address.
Conditions:
• Items must be unused, in original condition, and in original packaging.
• Returns must be authorized before sending the item back.
• Unauthorized returns will not be accepted.
Refund Process:
• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 2-3 business days.
• Please note that original shipping costs are non-refundable.
Return Shipping:
• If the return is due to our error (e.g., wrong or defective item), we will cover return shipping.
• If the return is due to customer preference (e.g., changed mind, wrong size), the customer is responsible for return shipping costs.
For any questions or concerns, contact us anytime at support@pleasmagic.com. We’re here to help!